Returns & Refund Policy

Return Policy

At our store, we always make sure that our products are of good quality and are carefully inspected before shipping. If you do receive a defective product, don't worry, we have a very easy return process. We apologize for any inconvenience this may have caused.

What should you do when you receive a defective product?

If you are not happy with your recent purchase, please do the following:

Please contact us within 3 days of receiving your product via the live chat facility on our website or by email.

Can I return or cancel my order if it is not a quality issue?

· Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled.

· If you initiate a return or exchange for a reason other than a quality defect, you will be responsible for the return shipping costs and the redelivery shipping costs.

· Returns and exchanges are only accepted within 3 days of receipt of the goods.

· You will receive a refund without having to return the package if: the courier confirms that the package is missing or damaged; we sent the wrong item or sent the wrong size/printed item.

Can I return an item if it is worn, damaged or if the label has been removed?

· Please only return items that are in the same condition as when you received them- undamaged and unwashed, with tags and packaging still attached.

· Unfortunately, we cannot accept returns for items that have a non-returnable symbol on them, or for complimentary items.

Refund

· We will process your refund within 7 working days of confirmation with you. We will refund to your original payment account (credit or debit cards may take an additional 3-7 business days to process). Thank you for your patience and understanding.

· Shipping and insurance fees are non-refundable.

Important Reminder:

· Please do not return to the sender's address on the parcel as it is not our designated return address. Please contact our sales manager at support@keepwin96.com before returning or exchanging your parcel. Please only send to the address provided by the sales manager, sending to other addresses may affect the return processing.

· Please ensure that your return package contains only KEEPWIN products. We are not responsible for any non-KEEPWIN items included in your return package.

Email: support@keepwin96.com

Warehouse Address:  Bldg. 21, Zhongwu Ind. Park, Hangcheng St., Shenzhen, Guangdong, 518000  SHENZHEN  China

Service time: UTC/GMT +8.00 Mondy-Friday 8:30-18:00 More questions please contact us.